The Transformation of RPA to IPA: Intelligent Process Automation

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Technology

The Transformation of RPA to IPA: Intelligent Process Automation

The rapid development of new, scalable technology has contributed to the integration of AI, automation and customer data into business tools. The advanced capabilities of these tools makes both actionable decision-making and customer engagement easier and more meaningful.

A key driver of new technology growth is the widespread availability of AI and automation products to businesses of all stages and sizes. Organizations like Microsoft and Amazon are leveling the playing field by offering their tools on a subscription, or “as-a-service” basis. By doing so, companies no longer need to spend large  amounts of money on creating their own tools. Platforms once only accessible by enterprise-level organizations have become affordable for small- to medium-sized businesses.

All of this is a natural extension of the shift towards the cloud. The massive computing power available from cloud tools and services allow platform developers to provide their services across the globe to anyone with a credit card. The move to the cloud has been truly transformative: businesses can use pre-packaged tools and developers can build their own solutions using these services.

Robotic Process Automation Is Transforming Into Intelligent Process Automation

The convergence of AI, automation and customer data has now seen the emergence of a new class of tools, known as intelligent process automation (IPA). Simply speaking, IPA combines robotic process automation (RPA) and machine learning to deliver powerful tools that can mimic human interactionand make advanced decisions based on the outputs of those robotic inputs.

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The Transformation of RPA to IPA: Intelligent Process Automation