Cloud Solutions Systems Engineer

Cloud Solutions Systems Engineer

Title: Cloud Solutions Systems Engineer

Location: Remote

Contract to hire / Or just contract

Team: Managed Cloud Services

 

No vendors / No sponsorship / Direct with the candidate

DO NOT APPLY IF YOU DON’T HAVE THE FOLLOWING CERTIFICATION:

LogicMonitor Certified Associate (LMCA) and LogicMonitor Certified Professional certifications (LMCP)

or ScienceLogic Certified Professional (MUST)

 

Overview:

We are currently looking for a Cloud Solutions Systems Engineer for remote work. Our Cloud Solutions Systems Engineer is a valued member of the Managed Cloud services team responsible for supporting SaaS platforms as part of our service delivery for all Managed Services customers.

The Cloud Solutions Systems Engineer is responsible for the successful delivery of the Managed Services technical solutions for new and existing clients.

Duties vary from crafting advanced configurations leveraging LogicMonitor, Okta, OpsGenie, HashiCorp, Ansible, AWS, Azure and GCP while supporting design & deployment working sessions with clients and other RTMS teams.

Considered a Subject Matter Expert on all things Monitoring, the Cloud Solutions Systems Engineer strives to help clients adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy.

Responsibilities:

  • Lead small, medium and large comprehensive implementations to clients.
  • Deliver implementations or custom-scoped technical solutions to clients with excellence.
  • Join the MS Project Manager and Consulting System Engineers in kicking off MS engagements through delivery & handoff to the teams.
  • Facilitate remote working sessions with clients to drive successful Monitoring adoption – through discovery, design, and deployment of the monitoring solution.
  • Optimize Monitoring configuration through advocating best practices to clients.
  • Leverage the REST API and scripting to automate routine, bulk tasks.
  • Identify gaps, feature requests or issues with Monitoring and relay or escalate to Teams.
  • Develop customer-specific, scripted solutions using Monitoring product features (Websites, DataSources, Modules, NetScans) and externally using the REST API.
  • Learn, share and advocate technical lessons learned and best practices among peers.
  • Serve as Subject Matter Expert (SME) for Monitoring to peers and clients.
  • Occasionally assist development with new product development.
  • Knowledge transfer to internal resources and teams to keep abreast of new product features, changes and enhancements.
  • Occasionally assist Sales, and project management to help close a deals, create project change forms and maintain a customer satisfaction rating above 93%.

Desired Skills and Experience:

  • LogicMonitor Certified Associate and LogicMonitor Certified Professional certifications or ScienceLogic Certified Professional (MUST)
  • AWS SysOps Associate or AWS DevOps Professional
  • Azure Designing and Implementing Microsoft DevOps Solutions or Azure DevOps Engineer Expert
  • 1+ years’ experience scripting/programming experience in or more language(s): Python, PowerShell, or Java/Groovy
  • 3+ years’ experience in IT operations: systems administration, network engineering, DevOps, etc.
  • 5+ years’ experience working as an IT professional or software engineer
  • Subject matter expertise in one or more IT operations domain(s): AWS, Azure or GCP; Windows/Linux server, networking, security, storage, virtualization
  • Familiarity with HTTP(s), JSON, RegEx, REST APIs, bash, python, Git, CI/CD, ansible
  • ServiceNow certification or CMDB experience required

 

The following certifications are required – Do not apply if you don’t have them:

  • LogicMonitor Certified Associate and LogicMonitor Certified Professional certifications or ScienceLogic Certified Professional

These certifications are highly desirable

  • AWS SysOps Associate or AWS DevOps Professional
  • Azure Designing and Implementing Microsoft DevOps Solutions or Azure DevOps Engineer Expert

 

Job Category: Information Technology
Job Type: Contract to Hire
Job Location: REMOTE

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Cloud Solutions Systems Engineer